What are some housekeeping skills? Inspected rooms and public areas thorough throughout entire hotel. Follows up to ensure guest satisfaction, Will be required to work in a fast paced stressful environment, Displays professional image at all times through appearance, dress and conduct, Follows company philosophies, policies and procedures and is able to effectively communicate them to subordinates, Assist/conducts training classes regarding safety, security, department procedures and service guidelines, Assists in the performance review process on a quarterly and yearly basis, Ensures hotel is in compliance with all federal, state and local laws, including OSHA, At least 2 years of related experience required, At least 1 year of management experience preferred, Manage guest requests and enquiries immediately, Excellent leadership, interpersonal, and communication skills, Strong computer proficiency, particularly with Microsoft Office, Organization, planning skills and the ability to prioritize, Must be available to work on Saturday and Sunday mornings for 8 hours shifts, Must be available to work occasional shifts on Monday through Friday, as required by management, Monitor Housekeeping personnel to ensure rooms, and particularly those of priority members, known repeat guests and other VIP's receive special attention, Informs other operating departments of Housekeeping matters, which concern notably the Front Office, to ensure accurate room status, in addition to communicating with Engineering and the Laundry, Schedules routine inspections of all housekeeping areas including occupied and non-occupied rooms, Inspects guest rooms in all Housekeeping areas on a regular basis to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurbished as required, Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary, Follows up on progress of agenda items covered in regular meetings, Maintains a steady flow of communication to the Housekeeping Manager on all matters affecting the Housekeeping Department, Ensures that consumption of guest supplies is under control, Works with the Housekeeping Manager on routine cleaning programs including spring cleans, etc, Conducts pre-shift meetings and reviews all pertinent information for daily activities, to include but not limited to, departures, arrivals, and stayover scheduled cleans, Assists in maintaining inventory of all supplies pertinent to housekeeping and laundry departments, Assists in monitoring annual deep cleaning and carpet cleaning projects, Ensures each room meets quality assurance standards before being placed in the property management system as clean and available through daily inspections of guest rooms and public space using designated inspection checklists, Assists in ensuring proper, efficient, and timely communication channels are being maintained with management interdepartmentally, Maintains communications with the Maintenance Department by providing a written work order or entering into the Asgard system, Ensures that all lost and found items are bagged, tagged, logged into the Asgard system, and secured for sixty (60) days, or as outlined by state law, Coordinates with resort security or designee with storage and disposal of Lost and Found items, Assist in the training, motivating and assisting of team members to ensure fair, consistent and corrective action if necessary for team members in housekeeping, public area, and laundry, Responsible for ensuring the cleanliness and organization of housekeeping vehicles and storage rooms, Conducts weekly, monthly, and quarterly inventories in a timely manner, according to policy, to include maintaining desired par levels and recording of damaged and biohazard linen, Assist in maintaining a safe work environment, Assist in ensuring all team members have the tools necessary to perform their essential job functions, Maintains the highest standards of professionalism when interacting with fellow team members, members, owners and guests, Completes time keeping for all housekeeping team members in the absence of management, A minimum of six (6) months of experience in the hospitality, hospital, and home/office cleaning field required, A minimum of six (6) months of supervisory experience in the hospitality and/or customer service field required, Assists the Guest Services Manager with daily duties, Ensures that all employees (housekeepers, housemen, linen attendants, and general resort workers) report to duty punctually, well-groomed, and in proper attire, Assists in the training of all ARAMARK, NPS, and OSHA policies and procedures pertaining to employment, safety, and sanitation, Working knowledge of various cleaning utensils, dryers, washers, tools and fixtures, and cleaning solutions, Knowledge of SDS on cleaning solutions in use, Supervises housekeeping operations to include rooms, common area and heart of the house areas to achieve and maintain the resort's high standards of cleanliness, Ability to read and interpret documents such as safety rules and maintenance procedures, write routine reports and correspondence, speak effectively before groups of guests and team members as needed, Demonstrate basic mathematical skills, and ability to solve practical problems, Understand and comply with a variety of instructions in written and oral form, Demonstrate good judgment and decision-making skills, Ability to multi-task in a fast-paced environment, Provides guidance and directions to subordinates, Carries out reasonable requests of management, Bi-lingual - Spanish or French/Creole and English, Perform routine cleaning tasks of patient rooms, offices and public areas, Address patients, visitors, and co-workers in a pleasant and respectful manner, Adhere to facility standards concerning conduct, dress, attendance and punctuality, Maintain confidentiality of facility employees and patient information, Ability to use hands in the performance of cleaning duties and the use of cleaning equipment, Ability to respond to exposure to blood and bodily fluids, Assist owner and residents regarding services including: daily, tidy, midstay, etc . - Select from thousands of pre-written bullet points. Supervisors must be committed to exemplifying the qualities of patience, kindness, integrity, high energy, accountability, teamwork, and professionalism. Conduct a quick written inspection of these rooms, At 7pm – email all discrepant, OOO room status to front office, Check house count and dispatch paperwork to ensure we have the right amount of coverage for the following day, At 8:30pm – insert off days into Watson, update missing times in ADP, and Birch street receiving, AT 9pm – check to see the completion of trash, caddies should be completed, and complete ADP, Complete all banquet room set-up and breakdown according to established rules of etiquette, Insure that the function is set up according to the specifications of the function sheet, Coordinate cleaning of banquet rooms with scheduled events, Maintain organization and inventory of banquet linen, equipment, dishware and supplies, Knowledge of banquet set up procedures and policies, THIS POSITION IS OPEN TO THAI NATIONALS ONLY DUE TO WORK VISA RESTRICTIONS, Minimum of 2 years experience in a similar position, Good command of both spoken and written English, Computer Program Require: Computer literacy, Three years experience as a Room Attendant in a Housekeeping Department in a major hotel, Trained in all Housekeeping Department skills in an international hotel, Ability to train and supervise staff and communicate well with management and guests, Represent the hotel in a positive manner at all times, Inspect rooms to verify all rooms for vacant ready or occupied clean status, Report repairs and maintenance issues to Engineering Department, Assist in processing AM and PM room status reports, Forward all lost and found items to our security department, Maintain clean and orderly linen rooms and storage areas, Deliver supplies and keys to room attendants, when needed, Maintain a high degree of morale while insuring that all house rules and regulations are fully enforced, Perform any other reasonable duties as required by the Management from time to time, At least three years similar experience in a luxury property preferred, Perform tasks requiring bending, stooping, kneeling and/or walking with or without reasonable accommodation, Communicate in the primary language of the hotel, Able to work: Holidays, weekends and any day/shift, Previous housekeeping experience, with at least one year in a supervisory role, Ability to read, write and speak the English language fluently, Ability to stand, sit, or walk for an extended period of time or for an entire shift, Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance, Ability to effectively deal with guest and employee concerns in a friendly and positive manner, Inspects hospital areas to ensure satisfactory completion of work and takes corrective action as necessary, Prepares activity and employee performance reports for submission to management, including reports on work completion, incidents and/or unusual circumstances, Distributes all necessary cleaning supplies and equipment to working staff, Oversees trash removal from entire facility, Minimum of three (3) years related work experience to ensure familiarity with technical and administrative aspects of housekeeping in a hospital environment, Knowledge of cleaning methods and cleaning equipment, Must have good communication and interpersonal skills, and the ability to comprehend and follow instructions, Must be able to safely and efficiently operate electrically powered and manual cleaning equipment, Ability to train and supervise workers and to perform a wide variety of cleaning tasks, Housekeeping/cleaning experience in an institutional, or commercial cleaning environment such as hospitality (hotel/motel), commercial cleaning company, manufacturing, health care facilities, etc, Supervise a section of approximately 60-80 guest rooms with a team of approximately 7 -12 Room Attendants, Initiate and maintain effective communication within the housekeeping department and other departments, Ensure prompt handling of all guest requests, Daily administrative task of completing Room Attendant progress reports, Order linen closet supplies from Housekeeping Housepersons, Assist in the training and supervision of housekeeping Colleagues, Inspect all assigned rooms for cleanliness and maintenance, Supervise the supply, proper use and care of equipment, linen and cleaning supplies, Report all maintenance deficiencies and follow through with repairs in rooms and surrounding areas, Ensure that all recycling is carried out daily, Maintain inspection records on a daily basis of room attendants, guest room status, mattress turning, periodic cleaning and any other projects when necessary, Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles, Experience in a housekeeping department required, Ability to work well under pressure in a fast-paced environment, Guest Service: Accountable for guest satisfaction by leading the housekeeping team; assigning, inspecting, recording housekeeping actions in all areas of the hotel. Housekeeping Supervisor Resume Examples. Housekeeping Manager Resume Headline : A position in Customer Service that will utilize recent experience, and abilities. Examine carpets, drapes and furniture for stains, damage, or wear. Conducted inventory, managed par levels and ordered supplies accordingly, Responded to guest requests, concerns and opportunities to ensure guest satisfaction, Oversaw entire department through the transition of new staffing company, Increased GSS Score from 53% to 85% for Housekeeping. Browse Housekeeper Supervisor resume samples and read our guide on how to write a Housekeeper Supervisor resume. Cleaning Experience, Cashier, and Hospitality are still quite common, and a respectable share of skills found on resumes for Housekeeping Manager with 15.8% of the total. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake, and they must not use any tools or equipment for which they have not been trained. ), Familiarity with OSHA requirements and facility safety, Excellent organizational skills, detail oriented with ability to handle multiple assignments, Ability to function in a fast paced, high pressure environment, Ability to converse fluently in both English and Spanish (preferred), Ability to climb stairs and lift up to 25 lbs, Directs the work assignments of the assigned area to room attendants and others non Supervisory personnel, Identify training needs ad ensures departmental training plans are successfully implemented, Provides support to front line personnel, so they can delivery the highest level of outstanding guest service possible, Assist in personnel matters such as evaluating and counseling, To ensure good interdepartmental communication network and teamwork, Maintain open channels of communication with the Assistant Housekeeper on all matters affecting the housekeeping, Front Office, Engineering and Laundry Department, To act on all decisions, departmental meetings, programs and schedules decided by Assistant Housekeeper, Ensures that housekeeping personnel are familiar with in-house facilities for the purpose of assisting guests, To attend daily communication meetings and weekly housekeeping meetings, Submit performance appraisal periodically for each staff under his control, Supervises the room cleaning & hygiene of the department, Supervises the cleaning and maintenance of equipment, immediately reporting any defects, Rotates the employees to different jobs whenever considered necessary, Eliminates all work hazards to employees and also checks on safety and fire regulations, Supervises the appearance and good manners of the employees and secures their cooperation, Ensures that there is ample stock of guest amenities and chemicals and all other items required by the department, Any other duties assigned by the Executive Housekeeper, Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. 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